BG
Belinda G
1 reviews | Active since Feb 2015
11 Feb 2015, 14:47
disgusted and misinformed
I bought a handset from Cna in December 2014, now the handset has been damaged, I went to the store to get it booked in for repairs, the sales consultant which sold it to me by the name of Thando was there.<br> He assured me that it would be repaired but i would have to pay seeing that it was physically damaged. But only to get an email advising me that they unable to fix it at all...... i fail to understand how a well established company as CNA can not advise a customer upon purchase of such information. Very dissatisfied
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CNA's replyOfficial
18 Feb 2015, 15:38Hello khanyamitha2,
Thank you for bringing this matter to our attention, we apologise for the time taken to resolve your query. Kindly note that the complaint has been escalated to the store manager for resolution. The reference number for the complaint is:***/GO.
Thank you for your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we apologise for the time taken to resolve your query. Kindly note that the complaint has been escalated to the store manager for resolution. The reference number for the complaint is:***/GO.
Thank you for your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
CNA's reply18 Feb 2015, 15:38
Official
Hello khanyamitha2,
Thank you for bringing this matter to our attention, we apologise for the time taken to resolve your query. Kindly note that the complaint has been escalated to the store manager for resolution. The reference number for the complaint is:***/GO.
Thank you for your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we apologise for the time taken to resolve your query. Kindly note that the complaint has been escalated to the store manager for resolution. The reference number for the complaint is:***/GO.
Thank you for your continued support.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,