Disgracefully ******
<p>I am absolutely blown away how this stationary company in Canal Walk will not refund me on a pen purchase due to the fact that I opened the packaging. The 5 pens came down to R190 odd. Now I'm sitting with pens I can't use and missing money. They won't help or assist in any way, even exchanging the pens. The packaging is vacuum sealed until under the pen. How do you open this without damaging the packaging?</p> <p> </p> <p>It's disgraceful. </p> <p> </p>
We have escalated the complaint to the C.N.A Canal Walk mall management to address as our valued customer is not happy that you are not happy that the store s could not exchange the pens due to the fact that they were not on their original packaging, A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal Walk mall management to address as our valued customer is not happy that you are not happy that the store s could not exchange the pens due to the fact that they were not on their original packaging, A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal Walk mall management to address as our valued customer is not happy that you are not happy that the store s could not exchange the pens due to the fact that they were not on their original packaging, A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal Walk mall management to address as our valued customer is not happy that you are not happy that the store s could not exchange the pens due to the fact that they were not on their original packaging, A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,