DISGRACEFUL SERVICE

<p>I called CNA regarding my Blackberry Z3 that no longer supports WhatsApp, they blatently told me to buy myself a new fown, What?? my Blackberry was 7 Months when I called the store, I was frustrated to hear them tell me to buy a new phone, to me this phone is new. I asked how come this information was never shared with me when I bought this phone? I would totally not have phurchased it in that case. I was told to email all my documents to Store manager ********** did that, still no responce, I called CNA The store manager Bonginkosi was so rude to me he told he is busy with customers I told him I am also a customer,he then told me never to call his store again because he doesn"t sell APPs. I emailed Bonginkosi for his Area Manader's contact number or someone that I can speak to From Blackberry he never responded. My email was however forwarded to Peter Van Loggernberg, who I presume is the Area manager, who forwarded the query to Sujith Rampal, Stefen Fourie and Antonie Meyer who never responded to my query till this day. I'm now stuck with a Blackberry Z3 that has no whatsapp. I bought the monthly whatsapp bundle on the 15 January because my phone was still supporting WhatsApp,a few days later " you can't send messages to this chat because WhatsApp no longer supports this phone". Today my phone is only a 9 months in my possession and im told to buy a new phone, I don't have money to run and buy a new phone for when ever blackberry changes their minds about their Apps, but I do however feel that it was the sales consultants job to inform me that Whatsapp would no longer be supported on this phone so am I sure that I want to spend R2000 on a phone which I am only able to use for 9 months, should he have informed me of this I would have rather purchased a phone of more value to ensure I get my money's worth. This 9 month old phone is now valued at R200 as it is like a basis phone one can purchase at PEP stores. I expect someone to contact me and rectify this issue with immediate effect!</p>