1 reviews | Active since Mar 2009
Discourteous sales assistants
When, I wonder, is Edcon going to understand why it's going downhill, and when will it begin to treat its customers with some respect? Edcon is unlikely to make much progress in improving its profitability if it continues to employ the calibre of sales assistant it presently inflicts on its customers. <br> <br> I had to tolerate Tebogo chatting to her pal, Charity, while I was paying for a few items at the till - and totally ignoring me. Then, my wife was treated to the identical appalling service a couple of minutes later - and that was after she'd requested an anonymous shelf packer to direct her to a particular item, and was answered by a nonchalant wave of the hand towards a distant shelf. <br> <br> This is not the first time I've complained about CNA's abysmal sales assistants, yet nothing is done to improve matters. So here's a suggestion from a thoroughly fed-up customer: train up the sales assistants you currently employ, or replace them with people who appreciate the opportunity to be paid a salary - and also accept the obligation to earn it. <br>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Clearwater management to address as our valued customer is not happy that the store staff members were not friendly , not professional as well as they were chatting with each other while assisting with the purchase, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Clearwater management to address as our valued customer is not happy that the store staff members were not friendly , not professional as well as they were chatting with each other while assisting with the purchase, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.