SM
Sumi M
1 reviews | Active since Sept 2014
02 Oct 2017, 12:32
Disc not reading
Good Day, I purchased a game at CNA trade route mall on Saturday 30 th September and when we tried to use this on returning home the disc wouldn't play with error ' disc not readable'. I returned to trade route mall today 2 October and they refused to return the game saying it scratched however from what I can see it does not look scratched. I paid almost R800 for the game and now what do I do. Thanking you in advance
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Replies (2)
CNA's replyOfficial
02 Oct 2017, 15:28We have escalated the complaint to the C.NA Trade Route management to address with regards to the faulty disc. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply02 Oct 2017, 15:28
Official
We have escalated the complaint to the C.NA Trade Route management to address with regards to the faulty disc. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
SM
Sumi M's updateReviewer Update
04 Oct 2017, 17:49Good Day, I have not received any feedback regarding my faulty disc. Can you please advise what progress has been made. Rgds.Morgan
SM
Sumi M's update04 Oct 2017, 17:49
Reviewer Update
Good Day, I have not received any feedback regarding my faulty disc. Can you please advise what progress has been made. Rgds.Morgan