Disappointed with the lack of customer service

I have been enquiring about the possibility of purchasing a few binders for one of the magazines I regularly purchase from the CNA stores, however I never seem to get an answer as to whether or not it is possible to purchase the binders directly from CNA.<br> <br> I have tried to find out from the store on numerous occasions, however, every time I went into the store to enquire, I was informed that I needed to find out from the magazine manager (who never seems to be available). I kept getting redirected to various people, but no one was able to inform me whether or not I am able to order the binders through the store. <br> <br> I then decided to contact the CNA customer services directly and after explaining my situation, I was redirected to more people. As a customer service facility, it should be their responsibility to find out the relevant information from the applicable people and inform the customer and not send the customer on another \wild goose chase".<br> <br> I am very disappointed with the CNA customer service"