Disappointed in CNA

Hi.I pre ordered Mortal Kombat X for ps4 at the CNA online store in March.The game was released on 14 April 2015 and the when purchasing the game it stated on the site that the game would be delivered within 14 days after the release date.Its been almost 3 weeks now and still no game .Not to mention that the game is being sold instore at an even cheaper price than what the pre order was.I've made a few calls to the support centre only to be cut off each time the agent says please hold while I follow up.I've gone to the CNA Facebook page for help and to my absolute horror they advised me that the game was already delivered but I never received or signed for anything neither has the person I appointed as the designated delivery person.I've asked CNA Facebook to get back to me and am still waiting.Hopefully writing here somebody will get back to me.<br> <br> Please note that I no longer want the game and rather just want a refund.I purchased the game on my Edgars account so you are welcome to credit the ammount to my account.<br> <br> Dissapointed<br> Zayne