Disappointed
<p>I went to cna to buy the build a musteng and a gentleman came to usist me.The gentleman told me that the issue that I'm looking for is sold out and then I ask if he can order it's for me I also asked for the new issue and the lady behind the counter was so rude she yelling at me telling me that it's also sold out. I was supporting this store the hole time but thanks to that lady I'll rather use more petrol and support a nother store.</p> <p>I have never been so humiliated in my life.</p>
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CNA's replyOfficial
19 Jul 2016, 09:27We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sun ward park management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the stock which is finished and they shouted at you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply19 Jul 2016, 09:27
Official
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sun ward park management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the stock which is finished and they shouted at you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
19 Jul 2016, 09:29We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sun ward park management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the stock which is finished and they shouted at you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 231/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply19 Jul 2016, 09:29
Official
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sun ward park management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer regarding the stock which is finished and they shouted at you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 231/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,