vM
veronica M
1 reviews | Active since Dec 2015
16 Feb 2016, 11:28
denied cash recund
I was returning a broken sharpener. I was told that they do not give cash refund whereas i paid cash. Why are they giving gift card when i paid cash?
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CNA's replyOfficial
16 Feb 2016, 13:57Hello veromath82,
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
CNA's reply16 Feb 2016, 13:57
Official
Hello veromath82,
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***