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Mosa M
1 reviews | Active since Mar 2015
18 Jan 2016, 21:29
delayed reversal of bill
I bought an item on CNA online over a month ago and then later cancelled the order. even though there was no delivery of the item the purchase was still billed to my Edgars account. I called the helpline and was promised the reversal of the charge within 48 hours but this does not yet reflect on my edgars online statement. The order number is ***
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CNA's replyOfficial
19 Jan 2016, 15:44Hello Thapelo27,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , as per our telephonic conversation the refund will be done today and will reflect on your account tomorrow . We will contact you to confirm the refund .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , as per our telephonic conversation the refund will be done today and will reflect on your account tomorrow . We will contact you to confirm the refund .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
CNA's reply19 Jan 2016, 15:44
Official
Hello Thapelo27,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , as per our telephonic conversation the refund will be done today and will reflect on your account tomorrow . We will contact you to confirm the refund .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , as per our telephonic conversation the refund will be done today and will reflect on your account tomorrow . We will contact you to confirm the refund .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team