Dawn Wing not delivering!

Specially to CNA who does to send my purchased item through dawn wing! My item has been on transit for almost 10 days and I have called Dawn Wing everyday for the past 3 days and still I have no delivery of my parcel. Please sort this asap as I can afford to spend anymore time, resources and energy trying to get a response from Dawn Wing. I purchase the product from you not dawn wing therefore it is your responsibility to ensure as a customer my parcel is delivered to me. I am really shocked at this appaulling service from both parties! Is online shopping supposed to be convenient!