Damaged phone.

I bought a Citrus Social phone at the afore-stated branch on Thursday 01/03/2018. It was supposed to be a quick transaction over my lunch hour, but unfortunately it took way too long and ended up delaying me for half an hour into my work time. The problem was, the sales lady (Gugu) apparently inserted the sim card wrongly into the phone and struggled with removing it, this went on for a very long time and I waited because I had been told that it was the last phone of that stock. They ended up taking the phone to a Vodacom shop within the shopping complex for the sim card to be removed, (this from their conversation is something that they have been doing for sometime as the person who helps them even told them they must now pay for his services). The phone finally got back and the sim card was inserted properly and I left the shop after being told I can bring back the phone if its faulty within seven days, had to dash as I was now late for work because of their delays. When I got home that evening and switched on the phone, that very sim slot that was a problem was not reading the sim card, when trying to go the camera it says it can not connect to camera, it charges fast and get full fast and empties the battery also fast. When I went to return it, strangely I found the Other stocks of the phone that I had been told was the last one available on display. The store personnel refuse to refund me so I can buy another phone from them as the one I had bought earlier was defective, they insist on taking the phone for repairs with an unknown repairs time that can range from anything from 21days to a month. The worst part is that the sales people there even say that's what you get for the price of that phone. They even know that the stated phone is a problem one as I learnt when I was bringing it back. Am I to believe that CNA sells defective devices knowingly without notifying their customers, just so we can buy new devices as those will be gone for repairs for God-knows for how long. As it is now I am forced to buy another phone and its not even 7days since I bought one that is now not working. All I want is a speedy resolution to this. Actually I want my money back so I can buy another phone somewhere, as I have lost faith in CNA.

Unhappy Customer.