****** who refused with my refund

<p>I bought an HP laptop at cna on the 20/05/2017, I did not use the laptop for a until Tuesday as it was a present for my spouse. We started using the laptop and realised that the mouse pad was not functioning well and the system was also freezing. On Friday I sent my girlfriend to get a refund so that we can buy a different brand elsewhere because we thought that maybe laptops at game are not well built so we will buy elsewhere. When my spouse I arrived at Eastgate CNA she explained the story and the sales person opened and checked the laptop and said there is nothing wrong with it and said he they will not give her a refund because they must take the laptop to the maufacture to check it and if it is faulty they will give us a new one. My spouse advised that we are not looking for a replacement but we want a refund as the laptop was still under warranty. They refused to give her a refund and she called me and I spoke to the sales person who was assisting and he told me the same thing he told my spouse. I told them that the laptop is still under guarantee but he did not even understand the terms of the regulation and when one is entitled to refund or repair. I had to ask myself from work and travel all the way from Johannesburg to Eastgate to get the matter resolved. This is the worst store to buy from because once you buy they dont want to take back their goods.</p>