Consumer protection act not being adhered to

Item: CNA
Rating: 2
Author: Angela B

I purchased goods at this store to the value of over R800 on the 14th of December. Two of the items that I purchased for my nephews had to be returned as they already had these items. The \supervisor"refused to return these as there were no such other publications on the shelf. No where in the store does it state that 'magazines' cannot be returned - the items have not been opened. And I had my slip. These are not monthly publications - it was a world cup publication. The terms and conditions on the reverse of the slip state items can be returned within 30 days"

Helpful (0)

Replies (1)

CNA's replyOfficial

17 Dec 2015, 16:03

Hello Rupin,

Please accept our sincere apologies for any frustrations occurred due to this incident.

Please be advised that our staff could not assist you as they were adhering to our refunds and exchange policy. Our refund and exchange policy listed at the back our till slip clearly states
items which cannot be Refunded or Exchanged. Unfortunately magazines are part of the list. Kindly refer to your till slip to review or visit our website www.edcon.coza for confirmation.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

CNA's reply17 Dec 2015, 16:03

Official