1 reviews | Active since Jan 2013
consultant insist i am wrong and explaining to mag
I went to cna in mutual park to buy me airtime, at the till i ask the consultant (sazy tima ) for 3x R10 cellc airtime (me knowing that one R30 cellc voucher does not exist) .... he repeats to me by summing it up R30? I say yes cellc .... the consultant prints one R30 mtn voucher.... already i see something wrong i tell him i said 3 10vouches but i leave not knowing its mtn..... outside the store i try loading airtime it doesnt work only to realise its R30 mtn nd it womt work in my cellc phone.... i go back in to the store and explain to him ,his response to me is that he asked me R30 nd i said yes and airtime is non refundable so theres nothing he or i can do i must just take it.... i ask him to call his manager he calls the guy next to him the apparent manager and explains to him that i asked him for R30 mtn airtime and i am lying i did not ask for cellc he insists to his manager he asked me twice and i said yes mtn airtime.....then after all this he refuses to help me saying that cellc airtime is offline.... because of this Consultant i will never purchase anythung at cna again
Thank you for informing us about the error and lack of attention to detail that you encountered from one of our branches. Kindly accept our apologies in this regard, and further note that we have escalated the matter to the store manager in a form of a complaint. The reference number for the complaint is:***/GO. you can quote the number at anytime you wish to follow up on the matter.
Thank you for being a valued customer.
Warm Regards
CNA Online Team
Thank you for informing us about the error and lack of attention to detail that you encountered from one of our branches. Kindly accept our apologies in this regard, and further note that we have escalated the matter to the store manager in a form of a complaint. The reference number for the complaint is:***/GO. you can quote the number at anytime you wish to follow up on the matter.
Thank you for being a valued customer.
Warm Regards
CNA Online Team
