Connex Prime Book

On 24 Nov 2017, I purchased a connex Prime Book at CNA Cavendish. Upon on my receipt I installed HDD drive, this drive could not be read by the laptop! I immediately went to the store to report this, on 29 Jan 2018 I was told to bring the laptop in and I did.

On 19 Feb 2018, I went to fetch the device i was told that it has been repaired! I checked it the drive did appear however when I wanted to save some documents, the drive was not there! This is unacceptable!

If CNA technians cannot repair this device they should simply give back my money! All i want and request to get this device fixed!!

Thank you