CNA/HOLLARD

i have submitted a claim with cna for my phone insurance and that was 3 weeks ago. and everytime i go to the shop the claim is not appearing and when the shop assistant give the insurance a call evertime they ask the description of the mater and i have been doing that and still have nothing RE: Edgars Cellphone claim. We?ve received an incomplete claim form. Please update and resend to *** or phone ***. Hollard Auth FSP..this is their first message and I have resent the documents . which was 26 september 2019. on the the 13th of october i got this Dear customer. We are aware of your claim and assure you that our advisors are attending to it with urgency. Hollard ? Authorized FSP