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elmarienrichter E

1 reviews | Active since May 2017

09 Jun 2018, 13:09

Cna waste of money and time

On 2 June 2018 my husband and i bought a laptop from a very rude employee at cna goldfields in welkom.

This employee was also illinformed and told us that we are allowed to return the product if we are not satisfied as long as the box are not ripped. We also bought a bluetooth speaker and an aux cable since this employee told us that the speaker does not include an aux cable.

During the setup of the computer i was unable to type in my email adress since the "@" button did not work and was switched with another button. When the computer went to sleep it was also impossible to get it on again, my husband fixed that for me, but i decided to return the laptop since it was also slower than my old one which also has 4GB Ram and if i have this much problems with it within the first hour of using it i can just imagine what else will be wrong.

Something is definately wrong with that laptop.

Upon driving all the way back to cna in welkom, we were told that we are not able to return the item.

My husband and i feel cheated since we would rather want to buy another laptop at a reliable store but now we wasted our money at CNA.

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Replies (1)
CNA
CNA's reply11 Jun 2018, 13:46
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations and disappointment caused to you with the laptop. We will discuss this matter with the stores manager and feedback will be provided to you.***/GO

Kind regards

The Edcon Customer Experience Team