1 reviews | Active since Jun 2011
CNA TYgervalley NO Customer Service
I handed in a PS3 remote on the 20th of May 2015 that i purchased in March 2015 for repairs under warranty<br> CNA called me back a couple of days later and said that the unit would be replaced.<br> I called back 2 weeks after that and enquired as to when i would receive my new ps3 remote but they could not tell me and said theywould call me back.<br> They never did (the person in charge of technical fault repairs).<br> I called again the 08th of june 2015 and explained the situation to Fizel the admin manager as the branch manger was not in.I told him that i was not happy as i received no service no replacement unit,no callbacks and i just want my money back.<br> Fizel said he will call back in 5 minutes.Well its 2 days later and he still hasnt call back<br> Shame on you,thats not the type of service i expect from management or staff
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Tygervalley store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Tygervalley store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***