1 reviews | Active since May 2013
CNA Town square has rude,*********** staff members
Monday 21 September around 3pm I was at CNA Town Square to buy a R500 voucher. There was only one cashier. I started looking for my card and I barely had my purse open when this cashier decided I was taking too long and she proceeded to just help the person behind me. Almost dismissing me in a rude way.I felt humiliated, put my card away and left without getting anything.<br> On a previous occasion my mother tried to redeem a gift voucher at this same store and they managed to void her voucher and then said sorry they couldn't fix it, as a result she lost the money given to her in the form of a voucher.Lost by an *********** staff member.<br> I can't imagine that CNA would intentionally appoint ***********, rude staff members that drive customers away on purpose?<br> You lost a sale of R500 today but I guess you gained the voucher my mother couldn't use.<br> I'll never go to CNA again, I'll get my vouchers elsewhere,PNA or Exclusive has never treated me like this.<br>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance and service you require.
Kindly be advised that the matter has been forwarded to the stores management to address with staff, as we agree that rude and unhelpful staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance and service you require.
Kindly be advised that the matter has been forwarded to the stores management to address with staff, as we agree that rude and unhelpful staff is unacceptable.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***