1 reviews | Active since Jul 2013
CNA Sunridge Park
I visited the CNA branch at Sunridge Park on Sunday, 19 July 2015. Before I went there I googled to see their trading hours. On the Complex website it shows that the shop closes at 14:00. I arrived there at 12:55. I first went to the cashiers and at that time they no longer had change in their tills as they already cashed up. The lady at the counter then extremely rude told me that they close at 13:00. I advised her that their trading hours are advertised as 14:00. She did not even offer me to quickly get what I wanted. They then proceeded to close all the doors and to my biggest shock switched off all the lights!!! I left the store immediately and will NEVER return there!!<br> <br> This should be brought under the managers attention! It would have taken me 5 mins to get what i needed but they do not care for their customers.
Thank you for notifying us of your shopping experience at our CNA Sunridge Park.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service till points department.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for notifying us of your shopping experience at our CNA Sunridge Park.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service till points department.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,