CM
Cameron M
1 reviews | Active since Apr 2012
15 Jan 2016, 10:37
CNA Still not delivering my 2Dec2015 order
I saw on Facebook that CNA online will be having a one day only sale that starts at 11:59pm on 1 December 2015. I then placed my order #*** at 12:02am on 2 December 2015 (3 minutes after the sale started) using my credit card. I then later told some friends about the special and they ordered from your website as well. Its now over a week I'm waiting for my delivery and you have taken my money already. My friends got their orders already and I will be taking all channels needed to get my products delivered because you're still advertising them at normal prices so you do have stock.<br> <br> I have wasted over R200 worth of airtime and data contacting EDcon for answers but to no avail.
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CNA's replyOfficial
18 Jan 2016, 14:14Hello Cammybuu,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , The order was dispatched from the supply store and we have escalated the query to the courier team and store for further assistance . Feedback will be provided shortly .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , The order was dispatched from the supply store and we have escalated the query to the courier team and store for further assistance . Feedback will be provided shortly .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
CNA's reply18 Jan 2016, 14:14
Official
Hello Cammybuu,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , The order was dispatched from the supply store and we have escalated the query to the courier team and store for further assistance . Feedback will be provided shortly .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , The order was dispatched from the supply store and we have escalated the query to the courier team and store for further assistance . Feedback will be provided shortly .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team