BM
Ben M

1 reviews | Active since Apr 2019

10 Apr 2019, 05:33

CNA sold me a faulty laptop (update)

well after buying a laptop almost 3 years that gave me problems, and take it to different IT technician with no success, I just want to let you know that,we were able to find that its actually the hard drive connector that was damaged/faulty and one to damage that has to open the whole laptop to get to it. This goes to prove that indeed CNA sold me a faulty laptop and did not want to take responsibility at the time. I have to replace the Connector, but I dont even know where to find it, as it's a mission to get pc spares/part. Now Im left with the task of fixing it or buying a new one as I dont know if it will really give other problems in the future. And lastly you promised on the last post/review, that someone from the store will get back to me within 48 hours and no one has.

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Replies (1)
CNA
CNA's reply10 Apr 2019, 08:19
Official
Dear Ben 

Thank you for making contact with us once again. We apologise for the delayed feedback to your query. We are following up with the store manager for urgent feedback.
Your ***/GO

Kind regards

CNA Customer Experience Team
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