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Ben M
1 reviews | Active since Apr 2019
07 Apr 2019, 05:27
CNA sold me a faulty laptop
I still cant get over the fact that I bought a laptop(hp 250 series) on credit almost 3 years ago at your store in foresthill city, it started giving me problems after 2 months of the purchase, I reported it but they could not help, I still have the laptop to date but it makes me sad when I look at it, took to three IT people,they dont know the problem, I feel I was sold a faulty laptop. I had to close the account due to this horrible experience
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Replies (2)
CNA's replyOfficial
07 Apr 2019, 16:02Thanks for writing to us and sharing your service experience with us, kindly note that our attempts of contacting you was unsuccessful. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We have logged your query and escalated to the stores management to find out how we can remedy the situation of assisting with the laptop. Your reference number is ***/GO feedback will be provided within the next coming 48 hours
Kind regards,
Customer experience Team.
CNA's reply07 Apr 2019, 16:02
Official
Thanks for writing to us and sharing your service experience with us, kindly note that our attempts of contacting you was unsuccessful. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We have logged your query and escalated to the stores management to find out how we can remedy the situation of assisting with the laptop. Your reference number is ***/GO feedback will be provided within the next coming 48 hours
Kind regards,
Customer experience Team.
BM
Ben M's updateReviewer Update
08 Apr 2019, 04:59My was battery dead, but you can call anytime now
BM
Ben M's update08 Apr 2019, 04:59
Reviewer Update
My was battery dead, but you can call anytime now