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FOTINI S

1 reviews | Active since Mar 2015

18 Mar 2015, 19:08

CNA SOLD FAULTY ACER LAPTOP

My son bought an ACER laptop 3 weeks ago from CAN Cape Gate. He spent about R7500.00 on the laptop. My son is a BCOM student with loads of assignments to do hence the purchasing of the laptop. Today when he came back home from veracity his laptop crashed yes a three week old lap top that he bought at CAN Cape Gate. I phoned the manager to complain and LANANIE The store manager told me to shove the laptop and slammed the phone down in my ear. This all while I voiced my complaint...THE CHEEK OF HER.<br> I don't care about the 7 day warranty. All I asked for is my money back so that I can go purchase my son a new laptop. SO MUCH FOR THE CONSUMER ACT, My next step is the newspapers, omberts man <br> Lananie please go for training you no manager!!!<br>

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Replies (1)
CNA
CNA's reply19 Mar 2015, 12:20
Official
Hello tinis,

Thank you for informing us about the faulty laptop you purchased from one of our branches. We would like to apologise for all the inconvenience that you underwent. We have logged a complaint in this regard, and have escalated to the store manager for resolution. The reference number is :***/GO . You can quote the number at any time you wish to follow up on the matter.

Thank you for being a valued customer

Warm Regards
CNA Online Team