1 reviews | Active since Jun 2016

19 Dec 2016, 08:15

cna sells used items

<p>Went into cna boksburg was supposed to be a 5 min thing just get a tom tom and get out . Turned unto a 3 hour thing . The first tom tom was old and there was stickers on and the paper , charger was missing no plastic looked like it was used for over 2 years . Lady who sold it to me claims she didnt know but she looked in it and packed it . Manager says this unaware that cna sells secondhand items . What a waisted day . cant get my time back . also got presents for my boys wouldnt have baught it at cna if i knew they sold seconhand stuff as i know cna is more expencive . BUT MOST IMPORTAND SECONDHAND STUFF IS FOR PAWNSHOPS . the condition of that item i doubt even a pawn shop would buy it . </p>

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Replies (2)
CNA
CNA's reply19 Dec 2016, 10:38
Official

Service is a priority at our stores and we must apologise for this lapse in service. Please be aware that CNA does not sell second-hand goods to customers as mentioned. We will investigate this matter raised about the Boksburg store and feedback will be provided.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***

's update19 Dec 2016, 12:47
Reviewer Update

yes , that is what the manager said . but they did sell a secondhand item to me . so cna did sell a secondhand item . the item looked as if it was 2 years old i still have photos . some items missing . but worst then that how do i get my time back 3 hour ? . your sales lady could have just said that it was a secondhand item when se packed it .