CNA quagga centre harassing customers

On Friday the 18th of May my friend went to the Quagga centre CNA she walked into the store to browse around and she found a notebook which caught her interest so she opened the notebook to see how it looks inside so one lady came and said u better put that back when u done. Then she saw a calligraphy writing set so she picked it up to see what the contents was. So she heard the lady tell the security watch her. Then2 others come to watch her.

You could understand her frustration at this point, she put the box down and decided to rather leave the store go to another cna rather. While walking out security stops her. She had no handbag no packets nothing the lady proceeds 5o tell my friend that she looks suspicious and she must come with her to the back room they wanna search her and this was said infront of other people in the store whivh So is absolutely pathetic and inappropriate.

My friend said to her no problem but what are u going to do if there's nothing in my pocket?

So she said to her come to the back. My friend said no because she had not done anything wrong. So manager came and she explained how ridiculous that was she said no the alarm on the sensors went on so they suspect. She didn't even Leave the shop so how can that logically be possible the lady tried to change the story because she realised they messed up and She went to call the mall security for my friend and they didn't see the logic either.

They then threatened my friend that if she didn't go quietly in the back room with them they would call the police.

My friend layed a complaint and recieved a call today 20th May all she was told is the cameras only show visuals no sound so sorry.

Is this the way CNA treats customers ???? The staff harrass customers and get away with it? This is extremely pathetic and outrageous.