CNA POOR SERVICE DELIVERY UP TO HEAD OFFICE LEVEL

<p>I wanted to buy a hauwei y560 from Cna. On Wednesday, May 2016 i contacted Cna Zevenwacht and was informed that they have stock of the Hauwei Y560 on vodacom for R899.00. On thursday I went to Cape gate and was informed that they have stock however it is R1499.00. The consultant who assisted us contacted the Zevenwacht branch and she spoke to the manager named Robert and he confirmed that they have stock of the handset and that it is R899.00. I drove all the way to Zevenwacht and when the manager scanned the phone he realised that he made a mistake. First of all he did not apologise for that. Second of all he then offered me the MTN phone and then he will give me the vodacom sim card to use in the phone. I then informed him that i like vodacom and i dont want the MTN phone with a vodacom sim card as it would void my warrantee. They then responded by saying that it only voids the 7 days out of box failure and not the warrantee. I still refused as i wanted the vodacom handset. On the vodacom handsets box it says Y5 but on the barcode it says Y560 so he told me that it is not the same handset. I informed him that its exactly the same phone and i want it on vodacom for R899.00 as this is a mistake that he made. He did not know his product and he did not check the price before confirming telephonically. He refused to give me the phone and brushed me off then walked away while i was still talking to him. I then reported it on their head office as i felt that i was treated unfailrly. I have now had several interactions with their head office with no success. The manager told their head office that they dont have stock of the Y560 but only the Y5 and that it is not the same phone. On friday 12 May the manager phoned me to inform me that head office has contacted him and the matter has now been resolved and he will give me the MTN handset with a vodacom sim. He will still give me the 7 days OBF if anything is wrong with the handset. I told him that i dont want it. I want what he has offered me. After several interactions with the head office i was told this morning on 17 May by head office that the matter has been closed and the store does not have stock of the Y560. I then informed them that i had the phone in my hand and that the manager lying but clearly they believed the manager over me as the client. When i was in store on the 12th of may there were 2 handsets.</p> <p> </p> <p>I have done my research even at Hauwei and confirmed that the y5 and the y560 is exactly the same handset. Whenever i phone them then I dont get feedback. I am honestly so fedup of this poor service that I receive. I hope this is an eye opener to MTN and Vodacom with regards to what is happening at retail stores or atleast CNA Zevenwacht mall. I cannot believe such a Big retail company has been treating me so poorly. The manager named Robert does not even have client s****s. He is just plain rude and using his authority to mislead clients and then to offer another product in store. </p> <p> </p> <p>I have decided to share my experience because i did not deserve to be treated this way. There was no adherence to the Treating clients fairly.</p> <p>No respect</p> <p>I drove out my petrol for nothing</p> <p>I wasted my airtime on several occassions and now almost a week later i still have no feedback. </p> <p> </p> <p>I was informed on friday, 12 May that i will be contacted by the regional manager and it is now the 17th of may. I had absolutely no contact with any regional manager.</p> <p> </p> <p>After being told this morning that the complaint has been closed i lodged another complaint. They closed my complaint without giving me feedback. How great is that. When i phoned them to ask whats going on then i was informed that the complaint has been closed because they dont have stock.</p> <p> </p> <p>Its unbelievable how the head office just defended the manager. I then asked them to do their proper research to find out about the Hauwei Y5 compared to the Hauwei Y560 because even on Hauweis website it shows that its exactly the same phone. I even went to vodacom and other cna branches and i was told exactly the same thing yet still i am the ****.</p> <p> </p> <p>I phoned them this morning before 10:00 and until now nobody provided me with feedback.</p> <p> </p> <p>Edcon cannot admit that the manager named Robert from CNA Zevenwacht mall had made a mistake. There was still no apology for the poor service from mr manager only arrogance. </p> <p> </p> <p>All i get is we will get back to you but at the end of the day the only take the store managers word. They dont do research and he fact that they are just taking the store managers word has ticked me off beyond measure.</p> <p> </p> <p>POOR SERVICE BEYOND MEASURE</p>