bL
banie L
1 reviews | Active since Jan 2015
04 Feb 2020, 13:48
CNA poor service
In October 2019 I gave my Samsung Galaxy S3 watch for repairs at CNA Clearwater, after 11 months of purchase.
Till to date, I have not received by watch. I have never been phoned my the manager. It has been 3 months and I had to phone again to get feedback.
As per the manager they cannot get back the watch back due to unforeseen issues.
How is this even possible? Please get back to me ASAP
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Replies (1)
CNA's replyOfficial
05 Feb 2020, 10:38Dear Banie
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you .
We will alert the senior manager who will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you .
We will alert the senior manager who will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
CNA Customer Experience Team
***
Best regards,
CNA's reply05 Feb 2020, 10:38
Official
Dear Banie
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you .
We will alert the senior manager who will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused to you .
We will alert the senior manager who will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
CNA Customer Experience Team
***
Best regards,