CNA order 'Pick' status but still not shipped or delivered!

I am so disappointed, I ordered a present for my fiance, the status of the order has been on "picked" since Monday!!!!!

I ordered early because I know it takes max 5 working days. I keep calling online customer service and they keep saying it has been escalated, yet absolutely no feedback from the managers it's been escalated to. They don't even know what is going on, where it is, or even if they have it in stoc****! If it is picked, surely there must be stock!

His birthday is nearly here and I still haven't received it. I am very saddened and angered by the service I am receiving, really expected better for my first time buying online from them!