BK
Benito K
1 reviews | Active since Sept 2011
23 Nov 2015, 15:49
CNA Online - Wrong product delivered
I recently pre-ordered the new Star Wars Battlefront PS4 game online from CNA Online. I received the item this morning and when I opened my package I noticed that I was sent the PC game and not the PS4 game like I originally ordered. I then went to my nearest CNA (Tygervalley) store and they said they cannot exchange it even though on CNA's website it states the following,<br> <br> \Refunds or exchanges of items purchased online at [URL Removed] may be done at any of our cna stores."<br> [URL Removed]<br> <br> The store refused to assist me. CNA online has no phone number"
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CNA's replyOfficial
26 Nov 2015, 09:25Hello benitok,
As discussed telephonically please accept our sincere apologies for the overall service experience.
Shopping online should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know as it gives us an opportunity to implement corrective measures.
Please be advised that our online and store management team have been notified of your service experience. We subsequently received feedback confirming that a fix has been implemented in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for the overall service experience.
Shopping online should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know as it gives us an opportunity to implement corrective measures.
Please be advised that our online and store management team have been notified of your service experience. We subsequently received feedback confirming that a fix has been implemented in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply26 Nov 2015, 09:25
Official
Hello benitok,
As discussed telephonically please accept our sincere apologies for the overall service experience.
Shopping online should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know as it gives us an opportunity to implement corrective measures.
Please be advised that our online and store management team have been notified of your service experience. We subsequently received feedback confirming that a fix has been implemented in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for the overall service experience.
Shopping online should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know as it gives us an opportunity to implement corrective measures.
Please be advised that our online and store management team have been notified of your service experience. We subsequently received feedback confirming that a fix has been implemented in order to avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***