1 reviews | Active since Dec 2015
Cna online shop a waste of time
On 7 December I bought an item from CNA online shop with promises of free delivery within 2 - 5 working days. On the 11th I have contacted their call centre to find out when I will receive this item, after having to hold on the line twice for about 10 minutes each time and both times being cut off, a lady finally helped me which took another 10 minutes just to be informed that I will receive it not later than Tuesday the 15th. Well I am still waiting! Their service are very poor as the package was only received by Dawn Wing on Sunday the 13th. Really? Did they mean the package will only be DISTRIBUTED to the courier within 2 - 5 working days? I will never make use of this service again and will never recommend anybody else to do so either. This must be an insult to Edcon.....
As discussed telephonically please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***