CNA Online - rather shut it down

It's such a pity that Hello Peter.com only allows a one star minimum because if I could, I post rate Negative 10 stars. After making two seperate online purchases from CNA spanning over a year and received my goods in no time, I dediced to make a third purchase from CNA Online. This time the advertised 3 - 5 business failed them as I did not receive the cellphone I ordered. When ever I follow up with the call center I get told the devide has not left the warehouse :(

My question to CNA Online then becomes: what's the point to offering a online platform with a deliver system, and boast a 3 - 5 business day delivery system if its not effective.

If I had known i would have just went to a CNA store to make the purchase and not waste all this time.

So i call the customer care and get told its been escalalated and received a referenece number and was promised a call from them, which didnt happen.

I then request a refund and get told it takes up to 48 hours.

Basically *****ed from both side by CNA