CNA Online order status stuck on "Pick"

- Order was placed online on the 24th of November - # ********** 12 for 6 items which were all marked "In Stock" at the time of placing the order. - On the 25th of November an email was received from CNA stating that the order was updated to "Pick". - On the 6th of December the order was still marked as "Pick" - checked by logging into my account on the website. - Sent an email on the same day to ********** and ********** to ask for assistance. Received an automated system reply stating that I'll be contacted within 48 hours, but to my surprise they rep**** on the same day, stating that the query was escalated to the "fulfillment team for urgent assistance" with reference number ********** 2019/GO. - Vivian from CNA call center called me on the same day, Thursday 7 December, stating that 3 of the 6 items on my order were "out of stock" and/or "being sourced". Promised stock will be available at the latest Friday 8 December. (I have this call recording) - After several follow up calls to CNA Online I am still stuck in "Pick" status limbo, every time being promised an escalation to wherever.

Almost 3 weeks have passed since placing the order. Besides the call from Vivian (whose information was untruthful) no communication from the retailer is forthcoming. I have to call there every day, and have to hear the same story every day. It's sickening.

At a minimum I expect to be contacted by a senior member of staff - someone who is willing to take ownership of the issue and see it through! Ideally though I would just like to have the stuff that I paid for 3 weeks ago delivered. If not NOW immediately, tomorrow will do.

Regards Mr. J. H. Venter