1 reviews | Active since Nov 2016
CNA Online order
<p>I am utterly shocked with this service I have received.</p> <p>I've placed an order on CNA onlonr for a fitness watch when i tried tacking my order this is the service i receive. I phoned the number that was provided ********** 925 to track my parcel. I spoke to a gentleman that advised that he could not pick up my order number and asked me if I could please provide my email address and cellphone number in order to pick my order. Eventual when the gentleman figures out what he was doing he insisted keeping me on hold for 14min, eventually when he took me off hold, He advises me that there is no address on your system to deliver the watch that's why there is no order number according to your system and that the order has not been placed. When I placed the order on CNA online I had to put in a shipping address, but yet you guys advised me you have no address or a order number on the system?? I'm also an edgars customer and provide my Thank You account number but amazingly you still don't have an address. I also did not receive a phone call advising me that you don't have an address. After the discussion I had with the gentleman the call was cut and he did not even attempt to phone me back. I then phone the number again and spoke to a lady who advised she will phone me back. I'm still waiting... If this is the poor service that customer of 8 years will be receiving I no longer want to be and Edcon customer and would like a settlement letter. Your service is really pathetic. (not the first time I've received bad service) The order was placed on the 24th of December 2016. You guys are quick to take money but then only advise customer 3 days later that you have over a month back log shouldn't this be advise before placing an order. Please ensure that my money is refunded before close of business today. </p> <p> </p> <p>This email was sen to them on the 30th of December 2016. A follow up email was sent on the 03 Jan 2017 and another email today (04/01/2017) Yet i have still received a response. I have also posted this on your Facebook Page and only received a reponse that my query has been forwarded. I really cant believe the lack of intrest in cosomer service that has been provided.</p>
Thank you for bringing this matter to our attention. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Kindly be advised that when you place an order online, you get a confirmation e-mail with the order number. We tried searching for your current but to no avail as we only can trace 2 orders you made in 2015.
You can also e-mail us prove of payment so that we can assist accordingly as your Thank U account is not billed.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Kindly be advised that when you place an order online, you get a confirmation e-mail with the order number. We tried searching for your current but to no avail as we only can trace 2 orders you made in 2015.
You can also e-mail us prove of payment so that we can assist accordingly as your Thank U account is not billed.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
You guys obviously didn’t read properly. I said I only provided my Thank you Card not that i paid with my Thank you card. The payment was made by my credit card and already received my order number which is ********** 37. Seriously not even a phone call to update your customer. You "strive to provide our customers with the best possible service" but yet lack of service provided. Why don’t check your telephone records which is recorded according to your voice prompts at the time that i phoned you to find out what going on.
You also state that I can send you an email but you do not provide the email address in order for me to send you the order confirmation and amazingly the document you sent to me Via email has a shipping address. What a shocker you guys are not helping your cause here. Why don’t you actually provide some service and pick up the phone and actually phone your unsatisfied customers
Like my previous post refund my money before close of business today or I will be going to the ombudsman. This might be and insignificant amount to you but defiantly not to me.
You guys obviously didn’t read properly. I said I only provided my Thank you Card not that i paid with my Thank you card. The payment was made by my credit card and already received my order number which is ********** 37. Seriously not even a phone call to update your customer. You "strive to provide our customers with the best possible service" but yet lack of service provided. Why don’t check your telephone records which is recorded according to your voice prompts at the time that i phoned you to find out what going on.
You also state that I can send you an email but you do not provide the email address in order for me to send you the order confirmation and amazingly the document you sent to me Via email has a shipping address. What a shocker you guys are not helping your cause here. Why don’t you actually provide some service and pick up the phone and actually phone your unsatisfied customers
Like my previous post refund my money before close of business today or I will be going to the ombudsman. This might be and insignificant amount to you but defiantly not to me.