CNA online non-responsive to non-delivery queries

<p>Good day,</p> <p>I placed an online order on the 25th of November. According to the site it is door-to-door delivery within 5 days. I assume it to be 5 working days.</p> <p>I finally followed up via email on Friday the 3rd of December as it was then 6 working days since placing the order, but received no response. I sent a second email message along with facebook messages today, but have still receivd absolutely no further response or clarity as to when my delivery will take place. I finally received an email with a 'status' update to say "PACKED". This means nothing to me. It should have been SHIPPED already. I would really like someone to get back to me ASAP and more importantly, I would like my delivery in my hands by COB today as it would then have been 8 working days. I paid for delivery so have an expectation that it is delivered within the timeframe given.</p>