SL
Stephan L

1 reviews | Active since Dec 2016

08 Dec 2016, 19:22

CNA Online - Non existent customer service

<p>I ordered a PlayStation 4 on 25 Nov (indicated as in stock and available) and I'm still waiting :/</p> <p> </p> <p>I've sent numerous emails to CNA online with zero responses. I've phoned them a few times as well and they keep on promising me that it will be delivered the next day. But nothing happens.</p> <p><br />Then I get told stock is being rushed overnight, then they are waiting for the supplier, then they are sourcing stock from CNA stores. All other retailers don't seem to be having issues with stock. So what the hell is going on???</p> <p> </p> <p>I want to cancel my order but I have even less faith that I will get refunded.</p> <p> </p> <p>No existant service. Be warned for those considering ordering anything from CNA online!</p>

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Replies (1)
CNA
CNA's reply14 Dec 2016, 14:40
Official

We apologise for the late response. According to our Online Team the order indicates that it has been delivered.

We have also raised this incident to the Online Team to address it further.

Your reference number is ***/GO .

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***