IM
Ishaam M
1 reviews | Active since Dec 2010
10 Dec 2015, 15:02
CNA online - no delivery no response
I've ordered 2 smartphones from the CNA website on 26 November 2015. They've already deducted payment from my credit card as well. The phones have not been delivered yet. I've had no updates. The order is still on the same status since placing it. And now it's been 4 days since I've submitted a query and have had no response, even after I tried to follow up twice after submitting the query.<br> <br> I would not recommend anyone purchasing anything from their online store. I don't think they know what they're doing. I can't find a customer care number for their online store either.
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CNA's replyOfficial
11 Dec 2015, 14:46Hello NetizenZA,
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions . Please be advised that your query is submitted to our online management team for refund purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions . Please be advised that your query is submitted to our online management team for refund purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply11 Dec 2015, 14:46
Official
Hello NetizenZA,
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions . Please be advised that your query is submitted to our online management team for refund purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions . Please be advised that your query is submitted to our online management team for refund purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203