JN
Jaco N
1 reviews | Active since Dec 2015
11 Dec 2015, 07:07
CNA ONLINE-NEVER AGAIN!!!!
Hi,i purchased goods on 2 Dec 2015 order *** online ,after 1 week my order was untouched according to the website,i pressume they had stock issues,still to date nobody contacted me.i emailed a couple of times to cancell my order for a full refund,still no reply.i also laid an complaint at ASA this morning.i spoke to them via Facebook,but no luck either.i want my money back today before 12,otherwise i will simply go to my nearest CNA branch,walk in and take what i want and then try to stop me....worse service ever...CNA should be ashamed of themselves....False advertising
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CNA's replyOfficial
11 Dec 2015, 15:48Hello deathmaster,
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order or conducting a refund .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order or conducting a refund .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
CNA's reply11 Dec 2015, 15:48
Official
Hello deathmaster,
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order or conducting a refund .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order or conducting a refund .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,