JE
Jenny E
1 reviews | Active since Aug 2014
21 Feb 2015, 11:32
CNA not returning my property
On 27 September 2014 we handed our PS3 in at CNA Paarl Mall to be sent for repairs.... It took a month for them to send it in for the repairs!! And now that our PS3 must be returned to us they have a different excuse every time and they keep saying the couriers didn't pick it up or the repairers refused to hand it to the couriers, etc. When we phone the branch there's no manager or someone senior to talk to. We are at our wits end and don't know what to do further. I've send an email to customer services and they just responded that they informed the branch manager of the problem. It seems they lost the PS3 or something and can't man up to it or their customers don't mean anything to them.
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CNA's replyOfficial
24 Feb 2015, 09:21Hello Jayee,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. However in this instance CNA cannot be held liable as you rejected the repairs quote and there is no job number thus far. You were advised that the PS3 is out of warranty.
The warranty clearly explains that should anything happen to the product bought, CNA will only act as a facilitation point between the customer and the supplier. The customer is liable for all the repair fees that may be requested by the supplier and not CNA. The store has further advised that the PS3 will be delivered back to the store and once it arrives you will be notified for collection.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. However in this instance CNA cannot be held liable as you rejected the repairs quote and there is no job number thus far. You were advised that the PS3 is out of warranty.
The warranty clearly explains that should anything happen to the product bought, CNA will only act as a facilitation point between the customer and the supplier. The customer is liable for all the repair fees that may be requested by the supplier and not CNA. The store has further advised that the PS3 will be delivered back to the store and once it arrives you will be notified for collection.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply24 Feb 2015, 09:21
Official
Hello Jayee,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. However in this instance CNA cannot be held liable as you rejected the repairs quote and there is no job number thus far. You were advised that the PS3 is out of warranty.
The warranty clearly explains that should anything happen to the product bought, CNA will only act as a facilitation point between the customer and the supplier. The customer is liable for all the repair fees that may be requested by the supplier and not CNA. The store has further advised that the PS3 will be delivered back to the store and once it arrives you will be notified for collection.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. However in this instance CNA cannot be held liable as you rejected the repairs quote and there is no job number thus far. You were advised that the PS3 is out of warranty.
The warranty clearly explains that should anything happen to the product bought, CNA will only act as a facilitation point between the customer and the supplier. The customer is liable for all the repair fees that may be requested by the supplier and not CNA. The store has further advised that the PS3 will be delivered back to the store and once it arrives you will be notified for collection.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***