1 reviews | Active since Mar 2017
CNA-No Satisfaction guaranteed!
<p>Bought a cell phone for my elderly mother. Returned it 2 days after purchase with defects. Store did NOT exchance it for new one as is the policy but rather fiddled with it and gave it back to me. I returned there a week later(after exchange period expired)with the initial problem still persisting. THEY POINT BLANK REFUSED to exchange the phone. Something they should have done when i was there the 1st time. Got regional manager on phone and still point blank refused to exchange phone because the 7day exchange period expired. They sent phone to vodacom(for god know what purpose) as i was ensured by the regional manager i would get a new phone from vodacom and it would be 'fast tracked'. Its now 10 days that my elderly mom is without a phone. Really shows CNA's lack of custore satisfaction and inability to think out of the box to help a client elderly mother. </p>
We have escalated the complaint to the C.N.A Brooklyn Mall management to address as our valued customer is not happy that the Regional manager said you would get a new phone from Vodacom and it would be 'fast tracked'. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Brooklyn Mall management to address as our valued customer is not happy that the Regional manager said you would get a new phone from Vodacom and it would be 'fast tracked'. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Brooklyn Mall management to address as our valued customer is not happy that the Regional manager said you would get a new phone from Vodacom and it would be 'fast tracked'. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the C.N.A Brooklyn Mall management to address as our valued customer is not happy that the Regional manager said you would get a new phone from Vodacom and it would be 'fast tracked'. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,