LB
Lorraine B
1 reviews | Active since Nov 2014
23 Oct 2015, 08:07
CNA - No refund for incorrect charges
On 10 Oct 2015 I visited the CNA Alkantrant store in Pretoria. I made a payment with my debit card. The Assistant Manager informed me that my payment did not go through. I had to swipe my card twice more.I disputed the first two debits since the payments reflected on my cell phone
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Replies (1)
CNA's replyOfficial
26 Oct 2015, 15:51Hello Open you mouth,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand your frustration.
We have however been advised that your query has now been resolved.
Should you require further assistance regarding this query, kindly contact us on the number below and advise.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised with us regarding the overall service experience will be addressed accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand your frustration.
We have however been advised that your query has now been resolved.
Should you require further assistance regarding this query, kindly contact us on the number below and advise.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised with us regarding the overall service experience will be addressed accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
CNA's reply26 Oct 2015, 15:51
Official
Hello Open you mouth,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand your frustration.
We have however been advised that your query has now been resolved.
Should you require further assistance regarding this query, kindly contact us on the number below and advise.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised with us regarding the overall service experience will be addressed accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand your frustration.
We have however been advised that your query has now been resolved.
Should you require further assistance regarding this query, kindly contact us on the number below and advise.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised with us regarding the overall service experience will be addressed accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***