sM
siza M
1 reviews | Active since Jan 2016
15 Jan 2016, 12:01
cna maponya
I went to cna maponya this morning to do an exchange for the flip files that I purchased in November , goods are still in their pristine condition and have a receipt for the items all I wanted was an exchange as we were informed by the school we bought the wrong files, is this in line with consumer act ?.I went two store twice and in all occasions was informed the store manager is out and I ultimately managed to find him in the store and he reiterated that I won't be able to do an exchange and I can go a?y where I won't be assisted and I called their customer service who informed me they cannot override the store manager, is this how edcon treats its customers, if so then their customer service is extremely poor , am disappointed and will never shop again in any of their stores.
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CNA's replyOfficial
18 Jan 2016, 10:13Hello sizamoiloa,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience , as per our telephonic conversation we have addressed your concern with the store management with regards the service you received . You can take the items back to the store along the proof of purchase and the store manager will use his discretion and assist further with the exchange .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience , as per our telephonic conversation we have addressed your concern with the store management with regards the service you received . You can take the items back to the store along the proof of purchase and the store manager will use his discretion and assist further with the exchange .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Best regards,
CNA's reply18 Jan 2016, 10:13
Official
Hello sizamoiloa,
Thank you for bringing your concern to our attention and we do apologise for the inconvenience , as per our telephonic conversation we have addressed your concern with the store management with regards the service you received . You can take the items back to the store along the proof of purchase and the store manager will use his discretion and assist further with the exchange .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience , as per our telephonic conversation we have addressed your concern with the store management with regards the service you received . You can take the items back to the store along the proof of purchase and the store manager will use his discretion and assist further with the exchange .
Your reference number is ***/GO
Should you require any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Best regards,