1 reviews | Active since Feb 2014
CNA is unreliable
Good day
On the 27th of October i ordered a 1TB Seagate expansion Hard drive on CNA online, Today is the official 05th business day of which i should expect delivery - however my online shipment status has not changed.
I find it of very little comfort that no one is able to provide a proper indication of where my order is. The edcon call centre is very unhelpful. I was advised that they do not even have access to anything to do with CNA.
Lastly, if my order will be late - i expect some kind of communication, advising me of the problem as well as providing a reasonable explanation.
I would like feedback regarding the delivery time of my order.
Order # ********** 15 Shipment # ********** 06
Regards Maxi
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the C.N.A Online team regarding the order that you are tracking *** (Order Number) , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the C.N.A Online team regarding the order that you are tracking *** (Order Number) , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.