CNA is the pits!!

On Friday 14 June 2019 I bought a set of head phones at CNA Canal Walk. Monday the 17 June 2019 I unboxed it and my daughter threw away the box and receipt. Tuesday 18 June 2019 I discover the one side of the head phones is not working. So I get to work and call CNA canal walk. I spoke to a Natalie whom I explained everything to, she said she will speak to her manager. I am sure they have record of the transaction as I told her the date, cashier's name and also I paid cash. Natalie returned to the call saying her manager Gadija says they cannot help me as I did not buy it on an account.

I then called head office and spoke to a "Given" who at this point told me it is at the store manager's discretion to help me as they are not able to locate a cash sale. After asking her if there is a manager or anyone higher I can speak to and she dropped the call on me.

This is utter bad service!!! I have paid R149 for something that is faulty and no one wants to even try to help