CNA has no Service or Communications

I had decided to order online for the first time with CAN, must be the worst experience ever in my life. I ordered a cellphone that was on promotion. The online portion was perfect and easy. It stipulates that delivery will take place between 1 – 5 days from purchase. I ordered this 8 days ago; no communication given at all as to way delivery has not been made. I then emailed a request through to find out why. Was told that response would be made in 48hrs or less, I decided to call their number rather, ***, where it says that they are open from 8 -17 Monday to Friday and so forth… then the line drops as if they aren’t open. I then called another number and was told they in a meeting…. What is going on with service here?????