LJ
Leilanie J
1 reviews | Active since Jul 2015
09 Jul 2015, 10:48
CNA - False Advertising
I received a promo sms on 01/07/15 stating the following:<br> <br> \Check out this Power-up deal @ CNA!! Get an ADAT 16GB USB @ R79.90 or 32GB @ R119.90. More Great deals in-store!..."<br> <br> When I went to the Meyerton CNA store on 02/07/15"
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CNA's replyOfficial
13 Jul 2015, 12:21Hello L. Joubert,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused you. Our attempts to contact you at 12:07 were unsuccessful ,kindly be advised that we have liaison with the store manager of CNA Meyerton and agreed to give you the 32GB at the price advertised on the sms you received. Please note we will gladly refund or exchange the 16GB that you purchased already on conditions that you adhere to our exchange and refund policy.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused you. Our attempts to contact you at 12:07 were unsuccessful ,kindly be advised that we have liaison with the store manager of CNA Meyerton and agreed to give you the 32GB at the price advertised on the sms you received. Please note we will gladly refund or exchange the 16GB that you purchased already on conditions that you adhere to our exchange and refund policy.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CNA's reply13 Jul 2015, 12:21
Official
Hello L. Joubert,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused you. Our attempts to contact you at 12:07 were unsuccessful ,kindly be advised that we have liaison with the store manager of CNA Meyerton and agreed to give you the 32GB at the price advertised on the sms you received. Please note we will gladly refund or exchange the 16GB that you purchased already on conditions that you adhere to our exchange and refund policy.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused you. Our attempts to contact you at 12:07 were unsuccessful ,kindly be advised that we have liaison with the store manager of CNA Meyerton and agreed to give you the 32GB at the price advertised on the sms you received. Please note we will gladly refund or exchange the 16GB that you purchased already on conditions that you adhere to our exchange and refund policy.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,