CNA (Edcon) removes Call Centre # from the website

Item: CNA
Rating: 2
Author: ameen F

Bought an item online from CNA 7 days back and still waiting for delivery. The online client portal is not very easy to read, my order shows as complete but hey, i have not received my purchase yet. Primary ccomplaint - on their website all phone numbers have been removed. Email is the only manner to make contact which is very poor for a such a large retailer. However, having no choice i send an email to query the status of the order. All i got so far was an auto response advising someone might contact me in the next 24 hrs, well lets see.

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Replies (1)

CNA's replyOfficial

09 Dec 2015, 15:13

Hello mafakier182,

We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you confirmation the status of your order.

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203

CNA's reply09 Dec 2015, 15:13

Official