1 reviews | Active since Sept 2019
CNA drove me to this
I registered with Hellopeter for the first time today. I've had such a pathetic experience with CNA it has motivated me to finally write a review.
I'm giving it a 1 as there isn't a lower rating. I purchased a Laptop from CNA two weeks ago. It was a display device and I brought it home to see that the store didn't restore the settings. I realised at that point that there is a fault and it won't allow a reset.
For the last two weeks I've been getting the run around by the branches and head office trying to get a replacement. Supervisor in a meeting usually.
Overall, I'm put off by this poor service and have lost production due to it. The general attitude is that solving this issue is difficult and it's up to the customer to solve his own and have consideration for their difficulties.
Well, CNA is there anyway I can help make your lives easier while I continue to call store to store to office getting this problem solved? If it ever will get sorted.
Thank you for making contact with us regarding the defective laptop.
Please note that we have tried calling you in order to establish which branch this was purchased from in order for us to assist you.
Please accept our sincere apologies for the inconvenience and frustrations caused to you.
***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for making contact with us regarding the defective laptop.
Please note that we have tried calling you in order to establish which branch this was purchased from in order for us to assist you.
Please accept our sincere apologies for the inconvenience and frustrations caused to you.
***/GO
Kind regards
CNA Customer Experience Team
***
It wasn't one branch in particular, none of the Durban branches where willing to replace my unit when it counted. I also called the head office and supervisors were in meetings as supervisors always seem to be.
I've since returned the unit and still waiting for that call to tell me my replacement unit has made the great journey across 22km from Westville to Chatsworth for over two weeks.
Not sure what number you tried to reach me on, I dont recall any unusual missed calls nor do I recall leaving my number on my initial post.
I'm not one to tell you how to run your business but your level service is duly noted
It wasn't one branch in particular, none of the Durban branches where willing to replace my unit when it counted. I also called the head office and supervisors were in meetings as supervisors always seem to be.
I've since returned the unit and still waiting for that call to tell me my replacement unit has made the great journey across 22km from Westville to Chatsworth for over two weeks.
Not sure what number you tried to reach me on, I dont recall any unusual missed calls nor do I recall leaving my number on my initial post.
I'm not one to tell you how to run your business but your level service is duly noted