Cna does not care!

It has been nearly a month since I first reported that I was double billed for a ps4 and a game. I am still waiting for my Edgar's account to be corrected. I have not paid my installment as I cannot afford the crazy installment amount due to being double billed. Will cna online please explain to me why I am waiting so long for their mistake to be corrected? I will not pay my account until it has been fixed. I am so upset to the point where I just want to cry. I will never ever use my Edgar's account or cna online ever again because of this. The service is extremely bad. I only want answers now. I don't want to hear how my message has been forwarded to the appropriate department. That \appropriate Department"involved"